01
Frontline reach
SMS, WhatsApp, and QR for field and retail teams who will never live in Outlook.
Industry
Telecommunications
Field, call centre, and HQ listening in one programme — channels that reach every employee.
Context
Why this sector needs a programme, not a form.
Telecom workforces span retail stores, field technicians, contact centres, and corporate functions — often across several markets. Email-only surveys systematically under-represent the people closest to the customer.
CorpMetrix builds PEACE® programmes that reach deskless and shift-based teams with SMS, WhatsApp, and QR, while giving HQ a single taxonomy for enablement, burnout risk, and culture.
Multi-country operators get consistent measurement without forcing every market into an identical experience — local language, shared drivers, comparable heatmaps.
Capabilities
How we help telecom organisations
Capabilities shaped for how this workforce actually works.
02
Contact-centre insight
Track burnout, enablement, and fairness themes for high-volume customer roles.
03
Multi-country programmes
Consistent PEACE measurement across markets with local language options.
04
Retail & field cuts
See engagement by channel, region, and role family — then push action to local leaders.
05
Open-text at scale
AI comment themes turn thousands of free-text responses into ranked priorities.
06
Pulse during change
Short listening waves around network upgrades, reorganisations, and peak seasons.
20M+Questions answered
100K+Employees surveyed
90%+Response rate
85%Avg participation
FAQ
Frequently asked questions
Straight answers before you book a conversation.
Flexible distribution lists, optional contractor segments, and mobile-first channels designed for deskless roles.
Yes — shared PEACE drivers with market-level reporting and language variants.