1. The Services
Corpmetrix provides workforce listening, analytics, and related tools, including employee engagement programmes, 360° feedback, pulse surveys, reporting, and mobile access for authorised users. Features may vary by subscription, region, and customer configuration.
Enterprise customers may have a separate master service agreement, order form, or data-processing agreement. If there is a conflict between those documents and these Terms, the customer agreement controls for that paid engagement.
2. Eligibility and accounts
You must be old enough to form a binding contract in your jurisdiction and authorised to use workplace tools for your organisation. You are responsible for safeguarding login credentials and for activity under your account. Notify us promptly of unauthorised access.
3. Acceptable use
You agree not to:
- use the Services unlawfully or to violate others’ rights
- attempt to bypass security, anonymity thresholds, or access controls
- scrape, reverse engineer, or interfere with the Services except where mandatory law allows
- upload malware or content that is illegal, harassing, or infringing
- misrepresent your identity or affiliation
- use the Services to identify individual survey respondents in breach of programme rules or applicable law
4. Customer content and confidentiality
Customers retain ownership of their programme content and workforce data. Corpmetrix may process that content solely to provide the Services and as described in our Privacy Policy and customer agreements. You are responsible for obtaining any employee notices or consents required for your programmes.
5. Intellectual property
Corpmetrix and its licensors own the Services, software, documentation, brands, and the PEACE® model and related materials. These Terms grant a limited, non-exclusive, non-transferable right to use the Services as permitted for your account — not ownership. You may not copy, modify, or create derivative works of our proprietary materials except as expressly allowed.
6. Mobile applications and store rules
When you download a Corpmetrix app from Apple App Store, Google Play, or another store, those store’s terms also apply. App store operators are not parties to these Terms and have no obligation to provide maintenance or support for Corpmetrix apps, except as required by the store’s rules. In-app purchases or subscriptions, if offered, are billed according to the store and any on-screen disclosures.
7. Third-party services
The Services may integrate with third-party tools (for example SSO, messaging channels, or hosting). Your use of those tools may be subject to the third party’s terms and privacy policies. Corpmetrix is not responsible for third-party services we do not control.
8. Disclaimers
Except as expressly stated in a customer agreement, the Services are provided “as is” and “as available”. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law. Workforce analytics inform decisions; they do not replace professional HR, legal, or management judgement.
9. Limitation of liability
To the fullest extent permitted by law, Corpmetrix and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to the Services under these website Terms is limited to the greater of (a) the fees you paid to Corpmetrix for the Services in the twelve months before the claim or (b) one hundred pounds sterling (£100), except where liability cannot be limited by law (including death or personal injury caused by negligence, or fraud).
10. Suspension and termination
We may suspend or terminate access if you breach these Terms, create risk or legal exposure for us or others, or if required by law. You may stop using the Services at any time. Provisions that by nature should survive (including intellectual property, disclaimers, limitations of liability, and governing law) will survive termination.
11. Changes
We may update these Terms from time to time. The effective date will be revised when we do. Continued use of the Services after changes become effective constitutes acceptance, except where mandatory law requires additional consent or notice.
12. Governing law
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect intellectual property or confidential information. Consumers who are entitled to mandatory local protections retain those rights.
13. Contact
Questions about these Terms: info@corpmetrix.com — Corpmetrix, 52 Great Titchfield Street, Fitzrovia, London W1W 7QG, United Kingdom.